Privacy Policy 99spin – Protection Data Players

01 Privacy Policy Introduction & Scope

Welcome to the 99spin Privacy Policy page. This document explains in detail how we — 99spin, operator of an online entertainment platform at the website 99spin.fun — collect, use, store, disclose, and protect your personal information as a user of our platform.

This Privacy Policy applies to all users who access our website, register an account, make a deposit, play games, contact customer support or use any service provided by 99spin — including our web platform, mobile app and any official communication channels.

By registering an account or using 99spin's services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact us for further assistance.

02 Information We Collect

99spin only collects information necessary to provide you with a secure, seamless and responsible service. We do not collect excessive or irrelevant data beyond what is required to operate our platform.

Information You Provide Directly

• Registration information: full name, date of birth, phone number, email address, and account password.
• Identity information (KYC): copy of identity card or passport, proof of address, and bank details for withdrawal verification.
• Payment information: bank account number, account holder name, and digital wallet details (Touch 'n Go eWallet, GrabPay, Boost).
• Support communications: any information you share when contacting our customer support team via Live Chat or email.

Automatically Collected Information

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Activity data: pages visited, session duration, games played, bets placed, and wins achieved.
• Cookie data: session cookies, preference cookies, and analytics cookies (see Section 7 for more details).
• Approximate location data: country or region based on your IP address, used for geo-compliance and fraud detection purposes.

Data Type	Collection Purpose	Retention Period
Account Information	Account management & secure login	Throughout active account + 5 years
KYC Documents	Identity verification & legal compliance	Minimum 5 years after account closure
Transaction Records	Payment processing & financial audits	7 years (legal requirement)
Game Log	Dispute resolution & game integrity	3 years
Technical Data	Security & Fraud Prevention	12 rolling months

03 How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. 99spin is committed to not using your data for any purpose not stated in this policy without obtaining your prior consent.

• Account management: Creating and maintaining your account, processing secure logins and managing your account settings.
• Payment processing: Processing deposits and withdrawals securely through trusted payment providers in Malaysia.
• Legal compliance (KYC/AML): Meeting compliance obligations including identity verification and anti-money laundering prevention.
• Platform security: Detecting and preventing fraud, account abuse and other security threats.
• Customer support: Answering your enquiries and resolving any issues you encounter efficiently.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Platform improvements: Analysing usage data to improve the user experience and platform performance.
• Marketing communications: Sending promotions and relevant offers — only to users who have given explicit consent.

04 Data Sharing With Third Parties

99spin does not sell, rent or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your data with certain parties in order to provide our services to you:

Trusted Service Providers

We work with selected service providers who help us operate the platform — including payment gateway providers (FPX, Touch 'n Go, GrabPay), licensed gaming software providers, trusted cloud computing companies and identity verification service providers. All these partners are bound by strict data confidentiality agreements and are only permitted to use your data for the specific agreed purposes.

Legal Requirements & Authorities

In situations required by law or court order, 99spin may be required to disclose user information to the relevant authorities. This includes investigations into fraud, money laundering or other criminal activity. We will not disclose your information beyond what is legally required.

05 Security & Data Protection

Protecting your personal data from unauthorised access, loss or theft is a responsibility we take extremely seriously. 99spin continuously invests in the latest cybersecurity infrastructure to ensure your information is always protected.

Technical Security Measures

• 256-bit SSL/TLS encryption: All data communications between your device and our servers are encrypted using industry-standard security protocols.
• Encrypted password storage: Account passwords are not stored in plain text — we use strong cryptographic hashing algorithms.
• Two-factor authentication (2FA): An additional security layer is available and recommended for all player accounts.
• 24/7 Monitoring: Our automated monitoring system detects suspicious activity in real time and takes preventive action immediately.
• Regular security audits: Our platform undergoes independent security audits on a regular basis to identify and patch any vulnerabilities.
• Data segregation: Player funds are held in accounts separate from operational accounts, and personal data is stored in an isolated environment with strict access controls.

06 Your Privacy Rights

As a 99spin user, you have clear rights regarding your personal data. We fully respect these rights and will help you exercise them quickly and easily.

• Right of Access: You have the right to request a copy of all personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request deletion of your personal data — subject to data retention obligations required by law.
• Right to Opt Out of Marketing: You can withdraw consent to receive marketing communications at any time through your account settings or by contacting our support team.
• Right to Data Portability: You have the right to receive a copy of your personal data in a machine-readable format for transfer to another platform.
• Right to Restrict Processing: In certain situations, you may request that we restrict how we use your data while a dispute is being resolved.

To exercise any of the above rights, contact our privacy team via 24/7 Live Chat or support email. We will process your request within 30 working days and keep you informed of the progress.

07 Cookie Policy

Cookies are small text files stored on your device when you visit our website. 99spin uses cookies to ensure the platform functions correctly, enhance the user experience and analyse usage patterns in aggregate.

Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as maintaining your login session. Cannot be disabled.
• Performance Cookies: Collecting information about how visitors use our website in aggregate form without identifying individuals.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand which parts of the platform are most popular and where improvements are needed.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect some platform functionality. For more information on managing cookies, refer to your browser's help documentation.

08 Children's Privacy

The 99spin platform is exclusively for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe that a minor has registered an account with 99spin, please contact us immediately and we will take action to close the account and delete all related data without delay.

09 Cross-Border Data Transfers

As an online platform operating in a global digital environment, your data may be processed or stored on servers located outside Malaysia. However, we ensure that any such data transfers comply with applicable data protection requirements and that recipients are bound by equivalent or stricter data protection measures.

All third-party service providers we use — including cloud computing providers — are selected based on their compliance with international data security standards. Contracts between 99spin and all third-party partners include binding data protection clauses to ensure your data remains protected regardless of where it is processed.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding how 99spin handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: Contact our privacy team at [email protected] — we aim to respond within 24 working hours.

All privacy-related inquiries will be handled in strict confidence and processed in accordance with our internal procedures. You may also refer to our FAQ page for answers to the most frequently asked questions about privacy and account security.